Support

Write to us and a person answers.

Email is the only support channel and it reaches the people who build Cosmic Player. Everything that arrives gets read, and we answer as quickly as we can.

Support: support@cosmic-player.com
Privacy and data requests: privacy@cosmic-player.com
Publisher: Marcus Laitinen
Kotasuontie 31
Helsinki, 00680
Finland
App: Cosmic Player for iPhone
View on the App Store

What to include so the first reply is useful

Your iPhone model and iOS version — Settings → General → About.
The screen you were on and what you tapped just before the problem.
For anything about a chart: the birth date, time and place you entered, so we can reproduce it.
For billing: roughly when you purchased. Never send card numbers — we cannot see them and never need them.

Subscription and billing

Money questions first, because they are the urgent ones.

How do I cancel my subscription?

On your iPhone: open Settings, tap your name, tap Subscriptions, select Cosmic Player, then Cancel Subscription. Do it at least 24 hours before the current period ends, otherwise the next period is charged. Cancelling does not remove access straight away — you keep it until the period you paid for runs out.

I deleted the app. Am I still being charged?

Yes, if you have not cancelled. The subscription lives in your Apple Account, not in the app, so removing the app does not stop renewals. The same is true of deleting your account inside the app: it removes your data, not your subscription.

Can I get a refund?

Refunds for App Store purchases are decided by Apple, not by us — we never receive your payment directly and cannot reverse a charge. Request one at reportaproblem.apple.com, signed in with the Apple Account that made the purchase. Write to support@cosmic-player.com and we will help you get the details right.

I paid but the features are still locked.

Open the subscription screen in the app and tap Restore. That re-checks your purchases with Apple. Two common reasons it fails: you are signed into a different Apple Account than the one that paid, or the purchase sits with another member of your Family Sharing group. If Restore still does not work, email us with the date of the charge.

Charts, data and the app

Everything else.

My chart looks wrong.

Check the birth details first — date, time, and especially the place, since the app needs the right time zone for that date. An hour of difference moves the houses and the ascendant. If the details are right and the chart still looks wrong, email us the details you entered and what you expected.

I do not know my exact birth time.

Enter the closest time you have. Planetary positions and transits will still be correct; the house placements and the ascendant are the parts that depend on the hour, so treat those readings as approximate.

How do I delete my account and my data?

In the app: Settings → Account → Delete Account. That removes your charts and the birth details you entered, including any charts you added for other people. You can also write to privacy@cosmic-player.com and we will do it. Remember that this does not cancel a subscription.

Can I stop the app from tracking me?

Yes. Decline the App Tracking Transparency prompt, or change the answer later in Settings → Privacy & Security → Tracking. Nothing else in the app changes. What is collected either way is set out in the Privacy Policy.

Does the app predict the future?

No. It shows when a transit forms against your chart and gives the traditional astrological meaning of that configuration. It is a tool for reflection, not a forecast of fact, and it gives no medical, psychological, legal or financial advice.